Refund Policy
All Sales Final Policy
Effective Date: 10/02/2026
Due to the sensitive and perishable nature of research materials, the following policy applies to all orders placed with RetaCore Labs LLC.
Return Eligibility
- All sales are final
- Returns are accepted only for verified manufacturing defects
- Shipping damage must be reported within 48 hours
- Opened or punctured vials are not eligible for return
Refund Decisions
- Replacement or refund decisions are at the sole discretion of RetaCore Labs LLC
- Shipping fees are non-refundable
- Improper storage voids all claims
